Shipping policy
# Shipping Policy
**Last updated: September 19, 2026**
This Shipping Policy applies to purchases from NOPA Trading QFZ LLC ("NOPA", "we", "us", or "our"), which uses **NOPA** as its brand and trading name.
Our contact email is [info@nopabrand.com](mailto:info@nopabrand.com).
## Order processing
We normally process orders within **2 business days** before dispatch. During promotions, product launches, holidays, or unusually high order volumes, processing may take longer.
Orders placed before 12:00 noon (GMT+8) may be dispatched the same business day when our warehouse is operating and the item is available. Same-day dispatch is an estimate, not a guarantee. The dispatch day is not included in the delivery estimates below.
You will receive an order confirmation after checkout and a dispatch confirmation with tracking information when your order is handed to the carrier.
## Delivery estimates
The estimates below are **working-day estimates after dispatch**. They are not guaranteed delivery dates and do not include order-processing time, weekends, public holidays, customs or import processing, carrier disruptions, weather, remote-area service, or events outside our reasonable control.
The delivery estimate shown at checkout for your address controls if it differs from the general estimates below. If no delivery date is agreed at checkout, mandatory consumer delivery rights continue to apply. For EU orders, where no different delivery period has been agreed, applicable EU rules generally require delivery within 30 days.
### Partnered markets
- **3–6 working days:** Netherlands, Hong Kong
- **3–7 working days:** United Kingdom, France
- **4–6 working days:** Japan
- **5–6 working days:** Philippines
- **5–7 working days:** Thailand, Australia
- **5–8 working days:** Taiwan
- **6–8 working days:** United States, Canada, Germany, Spain, Italy, Austria, Belgium, Poland, Singapore
### Standard line
- **6–10 working days:** Slovakia, Czech Republic, Hungary, United Arab Emirates
- **6–12 working days:** Switzerland, Luxembourg, Denmark, Sweden, Portugal, Finland, Ireland, Bulgaria, Estonia, Greece, Croatia, Lithuania, Latvia, Norway, Romania, Slovenia, South Korea, Israel
- **7–11 working days:** Vietnam
- **7–12 working days:** Malaysia, Indonesia
- **8–10 working days:** New Zealand
- **8–12 working days:** Saudi Arabia, Kuwait, Qatar, Bahrain
- **10–12 working days:** India
- **10–14 working days:** Jordan
- **9–15 working days:** Oman
### Extended destinations
- **Chile:** 12–20 working days
- **Argentina:** 22–40 working days
- **Most other supported destinations, including South Africa:** typically 15–30 working days
For a country not listed above, the available destination and estimate shown at checkout controls. If no estimate is available, please email [info@nopabrand.com](mailto:info@nopabrand.com) before ordering.
## Duties, taxes, and customs
Where our carrier and checkout configuration support it, we aim to ship orders on a **Delivered Duty Paid (DDP)** basis. If an order is confirmed as DDP at checkout, the applicable import duties, taxes, and customs charges that are included in the DDP arrangement are handled by us.
DDP is not available for every destination, carrier service, product, or order. If checkout states that the shipment is not DDP, or shows import charges as payable by the customer, you may be responsible for those charges. Please review the checkout details before paying.
We use the product information supplied to customs, including product descriptions, HS codes, value, and country of origin. Customs authorities or carriers may request information, delay clearance, or reassess charges. We cannot guarantee that customs will accept an assessment or release a shipment within a particular period. We are not responsible for additional charges or delays caused by inaccurate information supplied by the customer, an incorrect delivery address, refusal to cooperate with customs, or failure to pay charges that checkout identified as the customer's responsibility.
For U.S. deliveries, do not assume that an order is exempt from import duties or taxes because of its value. Applicable duties and taxes depend on the shipment and current rules. The DDP or non-DDP status shown at checkout controls.
## Shipping charges and free shipping
Shipping charges, available services, and any applicable DDP or import-charge treatment are displayed at checkout before payment.
Shipping is complimentary for each eligible racquet order. Orders over **$150** (or the local-currency equivalent shown at checkout) may also qualify for free shipping. Free-shipping eligibility depends on the destination, product, service availability, and the offer displayed at checkout. If an item or destination is not eligible, the applicable charge shown at checkout controls.
## Address accuracy and delivery attempts
Please provide a complete and accurate delivery address, including any apartment, building, postal code, phone number, and customs information requested at checkout. We may be unable to ship to PO boxes, APO/FPO addresses, freight-forwarder addresses, or remote areas that the carrier cannot service.
If a shipment cannot be delivered because of an incorrect or incomplete address, refusal, failure to collect, or failure to complete a required customs process, the shipment may be returned to us or disposed of by the carrier. We may deduct reasonable, documented return, storage, redelivery, or other carrier charges from any refund where permitted by law. This does not limit any mandatory consumer rights, including rights relating to defective goods, non-delivery, or a carrier failure for which we are responsible.
## Delays, loss, or damage
If tracking shows a delay, please contact us at [info@nopabrand.com](mailto:info@nopabrand.com) with your order number. We will review the shipment with the carrier and, where appropriate, submit a carrier claim or arrange the remedy required by applicable law.
If a package arrives visibly damaged, please keep the packaging and contact us as soon as reasonably possible with photographs and your order number. Do not discard the product or packaging before we have had a reasonable opportunity to investigate.
Nothing in this policy excludes or limits rights that cannot legally be excluded or limited, including mandatory rights for late delivery, non-delivery, damaged goods, or defective products.
## Countries and destinations we do not currently serve
We ship to the destinations available at checkout. For operational, carrier-coverage, regulatory, and fraud-prevention reasons, we currently do not ship to:
- Venezuela, Bolivia, Paraguay, Guyana, Suriname, or French Guiana;
- countries or territories subject to applicable sanctions or embargoes, including Russia, Belarus, Cuba, Iran, North Korea, Syria, Sudan, and the Crimea, Donetsk, and Luhansk regions;
- most of Africa, except South Africa;
- remote or non-serviceable areas, including certain remote areas of Alaska, Guam, American Samoa, the Northern Mariana Islands, the U.S. Virgin Islands, the U.S. Minor Outlying Islands, Greenland, Svalbard, the Falkland Islands, St Helena, and remote Pacific island states; or
- PO boxes, APO/FPO addresses, freight-forwarder addresses, or other addresses rejected by the carrier.
This list may change as carrier coverage and regulatory requirements change. If an order is placed to a destination that we cannot serve, we may cancel the order and refund the amount paid for the order. If the order has already been dispatched, we will work with the carrier and apply the remedy required by applicable law.
## Contact
For shipping questions, contact [info@nopabrand.com](mailto:info@nopabrand.com) and include your order number and delivery address.