Refund policy
# Returns and Refunds Policy
**Last updated: September 19, 2026**
This Returns and Refunds Policy applies to purchases from **NOPA Trading QFZ LLC** through **nopabrand.com** and products displayed under the brand name **NOPA**.
## 1. Standard returns
You may request a return within **14 days after delivery** of your order.
To request a return, email **info@nopabrand.com** with your order number and the item you wish to return. Please contact us before sending anything back so that we can provide the correct return instructions and address.
For a standard change-of-mind return, the item should be:
- Unworn and unused;
- In resalable condition;
- Returned with tags and original packaging where reasonably available; and
- Accompanied by proof of purchase or the order number.
You may be responsible for the cost of return shipping for a change-of-mind return. We will not charge a restocking fee.
An unannounced return may take longer to process, but this does not remove or limit any mandatory consumer rights.
Unless applicable law requires otherwise, approved standard returns are refunded to the original payment method after the returned item is received and inspected. We may offer store credit if you choose it.
## 2. European Union right of withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within **14 days after you, or a person you nominate, receives the goods**, without giving a reason.
To exercise this right, you must notify us within the 14-day period by emailing **info@nopabrand.com** or using the withdrawal form on our [Right of Withdrawal page](https://nopabrand.com/pages/withdrawal). After notifying us, you generally have a further 14 days to send the goods back.
You may handle and inspect the goods as reasonably necessary to establish their nature, characteristics, and functioning. If the goods show handling beyond what is reasonably necessary for inspection, we may deduct the resulting loss in value where permitted by law. We will not reject a statutory withdrawal solely because original packaging, tags, or ordinary inspection-related handling is missing.
You are normally responsible for the direct cost of returning goods under the right of withdrawal, provided we informed you of this before purchase. We pay return costs for goods that are defective, damaged, incorrect, or not as described.
When you validly withdraw, we refund the payments we received, including the cost of standard outbound delivery. We may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever occurs first. Refunds are made to the original payment method unless you expressly agree to another method.
The right of withdrawal may not apply to specific products excluded by law, including personalised goods, rapidly perishable goods, or sealed goods that are not suitable for return for health or hygiene reasons after the seal has been opened. Any exclusion will be identified before purchase and does not remove rights relating to defective or misdescribed goods.
## 3. United States returns
For orders delivered in the United States, you may request a standard return within **14 days after delivery**, subject to the condition requirements in this Policy.
The customer normally pays return shipping for a change-of-mind return. NOPA Trading QFZ LLC pays return shipping and provides an appropriate remedy when an item is defective, damaged in transit, incorrect, or materially different from its description.
This voluntary return policy does not limit rights that apply under the law of the customer’s state or under applicable federal law.
## 4. Defective, damaged, incorrect, or misdescribed items
Contact us as soon as reasonably possible at **info@nopabrand.com** and include your order number, a description of the issue, and photographs where helpful.
We may ask for information needed to assess the issue. If the item is defective, damaged, incorrect, or materially not as described, we will provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, price reduction, refund, or another appropriate remedy. We will not treat a product as “final sale” to avoid mandatory remedies for defective or misdescribed goods.
## 5. Items that may be excluded from change-of-mind returns
Some products may be excluded from ordinary change-of-mind returns only where the exclusion is permitted by applicable law and disclosed before purchase. Examples may include:
- Personalised or made-to-order products;
- Rapidly perishable products; and
- Sealed products that are not suitable for return for health or hygiene reasons after opening.
An item is not excluded merely because it was discounted or marked “final sale” unless that exclusion is lawful, clearly disclosed before purchase, and does not remove mandatory consumer rights.
## 6. Return inspection and refunds
After receiving a returned item, we will inspect it and notify you whether the return is approved. We aim to process approved refunds within 14 business days after inspection, subject to any longer period required or permitted by applicable law.
Refund timing may depend on the payment provider. Refunds are normally made to the original payment method.
## 7. Exchanges
If you would prefer an exchange, contact us at **info@nopabrand.com**. Exchanges depend on stock availability and may be handled as a return and a new order.
## 8. Cancellation before fulfilment
Orders may be cancelled before fulfilment where the applicable Shopify market rule allows cancellation. If an order has already been fulfilled or dispatched, use the return process above. Statutory cancellation and withdrawal rights are not limited by this operational rule.
## 9. Contact
For returns, refunds, exchanges, or questions about this Policy, contact:
**NOPA Trading QFZ LLC**
Email: **info@nopabrand.com**
Coworking Space 361, Office 62
Ras Bufontas Admin Building 43, Street 517
Zone 49, Ras Bufontas Free Zone
Doha, Qatar