Refund policy

Returns and Refunds policy

We hope you love your order, but if something isn't quite right, we're happy to help. We offer a 7 day return policy, meaning you have 7 days from the date of delivery to request a return.

To be eligible, your item must be unworn, unused, with tags attached, and in its original packaging, along with proof of purchase.

To begin a return, simply email us at info@nopabrand.com. Once your return is accepted, we'll send you instructions on how to send your package. Returns sent without prior approval will not be accepted.

If your return is due to damage or a fault, our team will inspect the item within 7 to 14 business days. Once approved, your refund will be issued in the form of store credit.

Outside of the EU right of withdrawal described below, all approved standard returns, including 7 day change of mind returns, are refunded as store credit and not to your original payment method.

Our return policy does not apply to all items. Certain items are excluded from returns, including but not limited to socks, underwear, and any products marked as Final Sale. If you're unsure whether your item qualifies for a return, just reach out to us before placing your order, we're happy to assist you.

If your order was shipped to the European Union, you have the right to return your item within 14 days of delivery for any reason, no questions asked. As with our standard policy, items must be unused, with tags attached, and in original packaging. Unlike our standard store credit policy above, refunds under this EU right of withdrawal are issued to your original payment method, not store credit, within 14 days of us receiving the returned item. See our Right of Withdrawal page at https://nopabrand.com/pages/withdrawal for full details and how to submit your request.

If you have any questions at all, feel free to reach out to us at info@nopabrand.com. We're here to help.

(Last updated July 2026)